PURCHASE GENERAL CONDITIONS
This document (together with the documents mentioned therein) contains the conditions governing the use of this website (kiwistore.it) and the purchase of the items contained therein (hereinafter the "Conditions").
Please read these Terms, the Cookies Policy and the Information on the Protection of Personal Data (hereinafter jointly referred to as the "Data Protection Policies") carefully before using this website. We inform you that the use of this website or the transmission of an order through the same, implies acceptance of these Conditions and the Data Protection Policies, so if you do not agree with all the aforementioned Conditions and Policies of Data Protection, please do not use this website.
Per ogni richiesta, dubbio o domanda relativa alle Condizioni e alle Politiche di Protezione dei Dati, può contattarci attraverso la nostra Email: info@kiwistore.it .
The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.
- OUR DATA
The sale of products through this site is managed by Kiwi Store di Umberto Barbuio, with registered office in Fossalta di Portogruaro, Via L. Galvani 19, CF and VAT number IT0458440276, email address info@kiwistore.it, contact details available in the “contact” section of this website kiwistore.it.
- YOUR DATA AND YOUR ACCESS TO OUR WEBSITE
The information or personal data provided by the user will be treated in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or data information provided to us are accurate and truthful.
- USE OF OUR WEBSITE
By using this website and/or placing orders through it, you agree to:
(i) use the website only to carry out legally valid queries or orders;
(ii) not place false or fraudulent orders. If we have reasonable grounds to believe that an order of this nature has been placed, we will be entitled to cancel it and notify the relevant authorities;
(iii) provide us with your e-mail address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of
this information to get in touch with you (if necessary, please read the Information on the Protection of Personal Data).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you warrant that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts.
- SERVICE AVAILABILITY
The items offered through this website are available exclusively for delivery on Italian territory (with the exception of San Marino, Livigno, Campione d'Italia and the waters of Lake Lugano).
It is possible to place an order from another member state of the European Union through this website.
- METHOD OF PERFORMING THE CONTRACT
The information referred to in these Conditions and the details contained in this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any products until your order has been explicitly accepted by us. If your offer is not accepted and your account has already been debited, the amount of the same will be returned to you in full.
To place an order, you must follow the online purchase procedure and click on "Authorise payment". Subsequently, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). It is understood that this will not imply acceptance of your order since it constitutes an offer that you make to us for the purchase of one or more products. All orders will be subject to our approval of which you will be informed by sending an e-mail confirming that the order is being shipped (the "Shipping Confirmation"). The order details will be summarized in the electronic receipt attached to the Shipping Confirmation. (the “E-Ticket”). The contract between us and you for the purchase of a product (the "Contract") will only be concluded when we send you the Dispatch Confirmation.
Only the products indicated in the Shipping Confirmation will be the object of the Contract. We will have no obligation to supply you with any other product which you have not ordered until we confirm in the Dispatch Confirmation that such product has been despatched.
- PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to substitute products of equal or greater quality and value, which
You can decide to order. If you do not wish to place an order for such replacement products, we will refund any monies you may have already paid.
8. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and/or to remove or edit any material or content on it. Whilst we will always endeavor to process all orders, exceptional circumstances may arise which require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time.
We have no liability to you or any third party for the removal of any product from this website, for the deletion or modification of any material or content on the website, or for our failure to process your order after you have submitted it. of the Order Confirmation.
9. DELIVERY
Without prejudice to the provisions of article 7 above and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order of the product/s indicated in the relative Shipping Confirmation by the date indicated in that Shipping Confirmation or, if no delivery date is specified, within the deadline estimated at the time the delivery method is selected and, in any case, within the maximum term of 30 days from the date of the Order Confirmation.
However, delays may occur for various reasons such as, customization of the products, the occurrence of unforeseen circumstances or the delivery area.
If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue shopping by setting a new delivery date, or to cancel the order, with the consequent refund of the full amount paid. . Please note that no home deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, the "delivery" will be understood to have taken place or the order "delivered" through the acquisition, by you or a third party indicated by you, of the material availability or in any case control of the products, which will be proven by signing the order receipt to the agreed shipping address.
9.1. Delivery On Site
In the event that the "Delivery On Site" service is activated by the store with reference to your order, when the same is prepared we will contact you by e-mail to inform you that the order is ready for collection.
You can collect your order in person (by presenting your order number and proof of identity) or through another person authorized to collect the order on your behalf. In this case, the authorized person must present the order number and an identity document.
Since this is a contract for the sale of goods at a distance, if your purchase was made through the "In Headquarters delivery" service, these Conditions and any other applicable legislation will apply.
9.2 Inability to deliver
If we are unable to complete delivery of your order, we will try to find a safe place to leave it. In this case, we will leave you a notice specifying the place where your order is and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to arrange a new delivery date.
If delivery cannot take place for reasons beyond our control, we will also contact you by email and/or SMS and, if after 30 days from the date your order is available for delivery, the order has not been withdrawn and/or you have refused the collection, we will assume that the order is to be considered abandoned. For more information, please contact us through Customer Service.
10. PRE ORDERS AND MIXED ORDERS
Through this website, where applicable, it is possible to place a pre-order of some products, to which all these general conditions of purchase apply.
We inform you that, in general, the estimated delivery time of your pre-order could be subject to longer delivery terms than a simple order, although always, in any case, in compliance with the maximum term of 30 days from the date Order Confirmation.
The order containing both articles and products related to a pre-order (''Mixed Orders'') are delivered in a single solution. Please note that in the event of a return, the term granted to you starts from the physical acquisition of each product, taking into account the relative Shipping Confirmation, according to the provisions of article 15.1.
If delivery cannot take place for reasons not attributable to us after 30 days from the date on which your order is available for delivery, we will assume that you intend to terminate the Contract which will therefore be deemed terminated. As a result of the termination of the Contract, we will refund all the amounts paid by you, including delivery costs (with the exclusion of any additional costs deriving from your choice of a delivery method other than the ordinary method offered by us ) without unjustified delay and, in any case, within 14 days from the date of termination of the Contract.
Please note that the transport resulting from the termination of the contract may have additional costs which will be at your expense.
- PASSAGE OF RISK AND OWNERSHIP OF THE PRODUCTS
The risks relating to the products will pass to you from the moment of their delivery.
You will acquire ownership of the products as soon as we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in article 9 above), if this occurs at a later time .
- PRICE AND PAYMENT
12.1. Price
The price of the products will be as indicated on our website from time to time, except where there is an obvious error. Although we make every effort to ensure that all prices appearing on the site are correct, errors may occur. If we discover errors in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct amount or canceling it. If we are unable to get in touch with you, the order will be canceled and you will be refunded the full amount paid.
We will have no obligation to supply you with the product(s) at the lower price incorrectly indicated (even if we have already sent you the Dispatch Confirmation) if the pricing error was obvious and unmistakable and therefore if it was reasonably possible for you to identify it as incorrect.
The prices on the website include VAT, but exclude shipping costs, which are to be added to the total amount payable. Shipping costs are generated by an application based on weight.
Prices may vary at any time; however (unless previously stated) possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you wish to purchase, these items will be added to your cart and the next step will involve completing the order and making payment. To this end, you must follow the purchase instructions, entering or verifying the information requested in each step of the purchase process, requesting the issuance of the invoice, if desired, as indicated in our Purchasing Guide. Furthermore, you can change the details of your order at any time during the purchase process before payment. Furthermore, if you are a registered user, a list of all your orders will be available in the "My account" section.
12.2 Payment
You can pay by Visa, Mastercard, American Express credit cards, via PayPal, via Amazon Pay and by bank transfer.
Credit card transactions are handled by PayPal
If the chosen payment method is PayPal, the charge will take place during the order confirmation phase.
We inform you that payments made through this online platform, as well as, where appropriate, refunds in your favour, will be managed on our behalf. By clicking on "Authorise Payment" you will confirm that the credit card belongs to you.
Credit cards will be subject to verification and authorization by the issuer of the same, but if this institution does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to enter into any Contract with you.
Payments and orders via electronic devices
- PURCHASE AS A GUEST
The function of purchasing products as a guest is also available on this site. With this method of purchase, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option of registering as a user or continuing as an unregistered user.
- VAT (VALUE ADDED TAX)
In accordance with current legislation, any purchase made through the website will be subject to Value Added Tax (VAT).
- RETURNS POLICY
15.1 Right of withdrawal by law
Right of withdrawal
If you are contracting as a consumer, you will have the right to withdraw from the Contract within 14 days without giving any reason.
The withdrawal period referred to in the previous paragraph ends after 14 days starting from the day on which you, or a third party, other than the carrier and designated by you, acquires physical possession of the goods, other than the carrier and designated by you, acquires physical possession physical of the last good.
Per esercitare il diritto di recesso, è tenuto ad informarci, scrivendo a Kiwi Store di Umberto Barbuio Via Luigi Galvani 19, Fossalta di Portogruaro, Venezia Italia, oppure inviando un’e-mail a info@kiwistore.it , o ancora attraverso la chat della nostra pagina web, mediante i social network (Facebook, Instagram), via Whatsapp, della Sua decisione di recedere dal Contratto tramite una dichiarazione esplicita (ad esempio lettera inviata per posta o posta elettronica). A tal fine, può utilizzare il modulo tipo di recesso allegato, ma non è obbligatorio.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery from us offered), without undue delay and in any event no later than 14 days from the day on which we were informed of your decision to withdraw from the Contract. These refunds will be made using the same means of payment you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you demonstrate that you have sent the goods back, whichever is the earlier.
You are requested to return the goods or hand them over to us, within 14 days from the day on which you communicate your withdrawal from the Contract to us. The deadline is met if you send back the goods before the 14-day period has expired.
The direct costs of returning the goods will be at your expense.
You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
15.2 Conventional right of withdrawal
In addition to the right of withdrawal recognized by law to consumers and users referred to in the previous article 15.1), we will grant you a period of 30 days starting from the date of receipt of the Shipping Confirmation to return the products (except for products indicated in article 15.3 below, for which the right of withdrawal is excluded).
If you return the products within the term for exercising the conventional right of withdrawal but after the expiry of the term for exercising the right of withdrawal by law, you will only be refunded the amount paid for these products. The direct costs of returning the goods will be at your expense.
You may exercise your right of withdrawal in accordance with the provisions of the previous article 15.1, it being understood that if you inform us of your intention to withdraw from the Contract after the deadline for exercising the right of withdrawal by law, you must, in any case, deliver to us the goods within 30 days from the date of receipt of the Shipping Confirmation.
15.3 Common Provisions
You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:
- Personalized items.
Your right to withdraw from the Contract will only apply to those products returned in the same condition in which you received them. We remind you that in the event of a return, you are responsible for the contents of the returned package. No refund will be made, regardless of the return options you have chosen if:
i) the package received contained an incorrect and/or different item from the product ordered or to be returned, ii) the product has been used in addition to the simple opening and
ii) the products are not in the same condition in which they were delivered or if they have been damaged: we therefore invite you to pay attention in the return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original packaging, instructions and other documents, if any, accompanying the products.
You can return the product by delivering it to a forwarder/courier who will send it to your home, or by using a courier of your choice. In the case referred to in letter i), that is, in the event of an error in the contents of the package you returned, we will be authorized to charge you the transport costs in the event that it is possible to manage and return the package received to your attention.
(a) Returns by forwarder / courier
You will need to contact us so that we can arrange collection from your home address. You must return the product in the wrapping and packaging in which it was received. If you have purchased the products as a guest, you can request collection by courier by contacting us through our customer service channels.
The return costs and the risks associated with the transport you have chosen will be at your expense without any liability or obligation in this regard on the part of Kiwi Store. In this case, you will have to return the product together with the E – Ticket that you will have received with the Shipping Confirmation.
After evaluating the condition of the item, we will inform you if you are entitled to a refund of the amount paid. The refund will be made as soon as possible and in any case within 14 days from the date on which you have notified us of your intention to withdraw from the Contract. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you demonstrate that you have sent the goods back, whichever is the earlier. The refund will always be made via the payment method used to make the purchase.
You will be responsible for the costs and risks of returning the products, as indicated above.
For any doubts, you can contact us through the customer assistance channels indicated in the "contact" section of our web page.
15.4 Return of defective or non-compliant products
In the event that you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us through our customer assistance channels indicated on our web page, indicating the product data as well as the damage suffered and send us a photo, and we will inform you of the procedure to follow.
In the event of a lack of conformity of the goods, we will offer you the replacement of the product or a refund (depending on the case), unless you request otherwise, provided that it is objectively possible and/or not excessively burdensome for us under the applicable legislation.
The refund of the sums or the replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we have confirmed that we will proceed with the refund or replacement of the unsuitable item, at no cost to you.
The amount paid for the products that will be returned due to damage or defect, if they actually exist, will be refunded in full, including the delivery costs incurred for sending the item and for returning it by you. The refund will be made via the payment method used to make the purchase, unless otherwise agreed.
All the rights recognized to consumers by current legislation remain unaffected.
15.5 Right of withdrawal and return of orders placed from abroad
If you have placed an order outside Italy, from another member state of the European Union, through this website, the provisions contained in articles 15.1, 15.2, 15.3 and 15.4 will be applicable, except for the provision relating to the courier from appointed by us, applicable only if the collection is made from the original address in Italy.
We also inform you that in no case or circumstance (with the exception of clause 15.4, which is not applicable to this article) are we required to bear the costs of delivery or
return for sending products to or from destinations other than the original address in Italy.
- LEGAL GUARANTEE
The products sold through this website are supported by the mandatory legal guarantee provided by law in favor of consumers, to cover any lack of conformity existing at the time of delivery of the goods.
The legal guarantee covers any lack of conformity of the goods which should occur within the term of two years from the relative delivery, provided that they are reported within two months from the discovery of the lack of conformity.
Pursuant to the applicable legislation, there is a lack of conformity if the product purchased by you (i) does not conform to the description provided and does not possess the qualities presented on this website; (ii) is not suitable for the use to which the products are normally intended; (iii) does not have the qualities and characteristics of a product of the same type and which can reasonably be expected, taking into account the nature of the goods and, where appropriate, the specific characteristics presented. Within the limits established by law, we exclude all additional and derogable guarantees, except for those that cannot be legitimately excluded in relation to consumers and users.
In the event of a lack of conformity, you have the right to restore the conformity of the goods, at no cost to you.
If you believe that one or more products purchased have conformity defects, please contact us at the references indicated on our website.
17. LIABILITY AND DISCLAIMER
Except as otherwise provided in these Terms, our liability in respect of products purchased on our website shall be limited solely to the purchase price of the relevant product.
Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:
- Cases of death or personal injury resulting from our negligence;
- Cases of fraud or fraudulent activity; or
- Any circumstance where it would be unlawful or illegal for us to exclude,
limit or seek to limit or exclude our liability.
Without prejudice to the provisions of the previous paragraph and to the extent permitted by applicable law, and except where otherwise provided in these Conditions, we will not accept any liability for consequential damages, such as:
the. ii.
iii. iv.
v. you.
loss of profit;
loss of turnover;
loss of earnings or loss of contracts; loss of anticipated savings;
data loss; as well as
waste of office administration time.
Due to the open nature of this website and the potential for errors to occur in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or obtained through this website, unless expressly stated otherwise.
These provisions do not in any way limit the rights recognized to consumers by current legislation.
18. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, registered trademarks and any intellectual property rights on the materials or contents presented as an integral part of the website are owned by us and by those who have granted us licenses for their use. You may use such material only in the manner for which you receive express authorization from us or from those who have granted us licenses for their use. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.
- VIRUSES, PIRACY AND OTHER RISKS OF CYBER ATTACKS
You must avoid any improper use of this site as well as avoid the introduction of viruses, troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. If not authorized, you must not access the website or the server where it is hosted or other servers, computers or databases related to our website. It undertakes not to perpetrate DoS attacks against this website.
Failure to comply with this clause could lead to violations defined by the relevant legislation. In the event of non-compliance with the aforementioned regulation, we will take care of informing the competent authorities with whom we will collaborate to identify those responsible for the perpetrated attack. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn.
Within the maximum limits permitted by current legislation and in compliance with the fundamental rights of consumers, we decline all responsibility in the event of any damage or loss deriving from a DoS attack, virus or other program or material that may cause technological damage to your computer, IT equipment, data or materials as a result of the use of our website or the downloading of content from it, or which redirects the user to it.
- LINKS FROM OUR WEBSITE
Where our site contains links to other pages or materials from third parties, such links are provided for information only, without our control over the content or materials contained on such pages or sites. Therefore, we accept no responsibility for any damage or loss resulting from their use.
- WRITTEN COMMUNICATIONS
The applicable legislation provides that part of the information or communications that we will send you are in written form. By using this website, you agree that most communications exchanged with us are in electronic format. We will contact you by e-mail, or by providing you with information by placing appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication acknowledging that all contracts, notices, information and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not in any way limit the rights recognized by current legislation.
23. NOTIFICATIONS
All communications addressed to us should preferably be sent through the customer assistance channels indicated in the 'contact' section of our website. Except as specified in article 22, we reserve the right to send you any communications via e-mail or post to the address provided to us when placing the order.
Notices will be deemed received and properly notified when posted on our website respectively, 24 hours after an email is sent, i.e. three days after the date of posting. To demonstrate that a communication has been served, it will be sufficient to demonstrate, in the case of a letter, that it was correctly addressed, stamped and delivered to the postal service and, in the case of e-mail, that it was sent to the e-mail address. recipient's email.
- ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement between you and us is binding on both you and us, as well as our respective successors and assigns.
You are prohibited from transferring or assigning the Contract, or any of the rights or obligations under it, in any way, without our prior written consent. We will have the right to freely transfer, assign, subcontract or dispose of in any way and at any time the Contract, or any right or obligation deriving from it. For the avoidance of doubt, any transfer, assignment, sub-contract or other disposition of the Contract will have no impact on the rights which you are entitled to as a consumer or will void, reduce or limit in any way any of the guarantees or responsibilities offered by us, explicitly or implicitly.
- MAJOR FORCE
We will not be liable in any way for any failure or delay in performing any of our obligations under the Contract caused by events which are beyond our reasonable control (“Force Majeure Events”).
Force Majeure Event means any act, event, non-happening, omission or accident beyond any reasonable control; this expression includes, by way of example but not limited to, the following:
- Strikes, lockouts or other industrial action.
- Riots, riots, invasion, terrorist attacks or threats of terrorist attacks, wars (declared or undeclared), or threats of war.
- fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster.
- Inability to use railways, shipping, air, motor transport or other means of public or private transport.
- Inability to use public or private telecommunications networks.
- Acts, decrees, laws, regulations or restrictions of any government.
- Any major maritime, postal or other transport strike, disaster or accident.
It is understood that the execution of the obligations referred to in the Contract will remain suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the execution of the
Contract equal to the duration of this period. It is understood that, while pending Force Majeure Events, we will endeavor to find a solution by which to comply with our contractual obligations.
26. WAIVER
If we omit, during the execution of the Contract, to claim the exact fulfillment of any of your obligations, or of any of the obligations set out in these General Conditions, or again, we omit to exercise any of the rights or actions to which we are entitled pursuant to the Contract or these General Conditions, this will not constitute a waiver of such rights or actions and will not relieve you of the fulfillment of the related obligations.
Our possible tolerance in the face of your default will not constitute any waiver to react in the face of a subsequent default.
No waiver by you with respect to any of your obligations under the Contract or these General Conditions will be valid unless communicated in writing, in accordance with the provisions of articles 22 and 23 above.
- PARTIAL NULLITY
If any article of the General Conditions, or part of it, or any of the provisions of the Contract, should be judged invalid, illicit or inapplicable by the competent authority, this article, clause or provision will be considered as not affixed while the other articles, clauses and provisions will remain valid to the fullest extent permitted by law.
- CONTRACT INTEGRITY
These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us relating to the subject matter of the Contract and supersede any previous agreements, understandings or agreements between us, whether oral or written .
You and we both acknowledge that, in entering into the Agreement, neither you nor we relied on any representation, undertaking or promise made by the other party, or inferable from what was said or written during the negotiations prior to the Agreement, but only on what expressly stated in these Terms.
Both you and we will be entitled to remedy any misrepresentation made by the other party, whether orally or in writing, prior to the date of each Contract (unless such misrepresentation was made willfully) and the only actions that the other party may undertake will be for breach of the Contract, as provided for in these Conditions.
- RIGHT TO MODIFY THESE TERMS
We reserve the right to revise and modify these Terms at any time.
You will be subject to the General Conditions in force at the time of the order, unless a modification of the General Conditions or of the Data Protection Policies must be made pursuant to the law or at the request of a governmental authority (in which case it will also apply to orders already sent to us).
- GOVERNING LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through this website are governed by Italian law.
For any controversy deriving from or relating to the use of the website or to such contracts, in the event of a legal action, the judge of the place of residence or domicile of the consumer will have jurisdiction.
If you are entering into the Contract as a consumer, this clause does not affect in any way the rights that the law recognizes you as a consumer.
- INQUIRIES, COMPLAINTS AND EUROPEAN PLATFORM FOR ONLINE CONSUMER DISPUTE RESOLUTION (ODR)
For any comments, suggestions, requests for information or complaints, please contact us using the customer assistance channels indicated on our website.
Our customer service will handle requests and complaints received as soon as possible and, in any case, in compliance with the terms legally established.
If you as a consumer believe that your rights have been infringed, you can address your complaints to us via the email address alex.kiwistore@gmail.com in order to request an out-of-court settlement of disputes.
To this end and in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court settlement of disputes relating to orders placed through this website through the European ODR platform (Online Dispute Resolution) http:/ /ec.europa.eu/consumers/odr made available by the European Commission for the out-of-court settlement of disputes arising from contracts for goods and services concluded online between consumers and professionals.
*** **** ***
Ultimo aggiornamento: 16/07/2025